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1 A deposit of £50 per holiday home per week or £50 per pitch per week, plus cancellation insurance of £15 per week (if required) is payable upon booking. When the booking is confirmed your deposit becomes non-refundable, except as in the cancellation insurance conditions.
2 Telephone reservations will be held for 7 days, or by arrangement, pending the receipt of completed booking form and deposit.
3 Amendments to the booking, at your request, after the account has been issued will be subject to a £5 administration charge.
4 The balance of your holiday must be paid no later than 28 days before arrival. We reserve the right to pass on any charges arising from re-presenting cheques. Any discount given will be forfeit if the balance is overdue.
5 VAT is included in the tariff at 17.5% and is subject to change if the VAT rate changes.
6 Coast View is a family park and no bookings will be accepted by all male or all female parties except in exceptional circumstances which will be at the discretion of the management.
7 Pets are welcome in certain accommodation on the clear understanding that they are not left alone in the holiday home and under no circumstances may your pet lie on the bedding or seating. They must be well behaved and kept on a lead at all times. An exercise area is provided.
Any mess they leave must be cleaned up immediately. Dogs are not allowed in the shop, swimming pool or restaurant areas. They are permitted in a designated area of the clubhouse.
8 Only guests listed on the booking form may occupy the unit. Any breach of this shall entitle Coast View to terminate the contract forthwith. Any changes to the people in the unit must be notified to us and agreed prior to arrival.
9 No more than the maximum number of persons as stated in the tariff shall occupy the accommodation booked. A child or baby of whatever age counts as one person.
10 Caravan or chalet accommodation will be available from 4pm on the day of arrival and must be vacated by 9.30am on the day of departure.
11 The guests must not on their own or permit persons under their control to do anything which may in the opinion of the management be or become a nuisance or be detrimental to the Holiday Park. Any such actions will be considered to be a breach of contract between the park and the guest. In particular vandalism and abusive or threatening behavior will not be tolerated. Children remain the responsibility of their guardian. In the event of such breach, the guest and their party will be asked to leave the site immediately and no refund will be made.
12 The booking is accepted on the strict understanding that persons under the age of 18 years of age are not permitted to drink or buy alcoholic beverages in the Coast View clubhouse. Persons found doing so will immediately be expelled from the club together with all persons named on the booking form. Young people must bring some form of identification to prove they are over 18 years of age if they wish to drink alcohol in the clubhouse. Children are welcome in the clubhouse at all times but children under the age of 18 are not permitted in the bar area. Drinks and food purchased elsewhere may not be brought into the clubhouse.
13 If you have not arrived by 6pm on the day after your holiday was due to start or you have not contacted the park to confirm when you will arrive, we will assume that the holiday is cancelled and the whole of the holiday costs will be retained. After reception is closed, keys may be obtained from the main bar. If you are going to arrive after 11pm you must contact the park to inform them of your expected time of arrival. Arrangements can be made for late key collection.
14 The accommodation and all furnishings and utensils must be kept and left in a reasonable condition. The guests will be responsible for any loss or breakages which occur during the hire period as a result of undue care or negligence. We reserve the right to charge your payment
method with the cost of any damages.
15 Neither the company nor its employees can accept liability for any personal injury, loss or damage which may be sustained by the guests or their property while at the Holiday Park except when it arises from negligence of the company or its employees.
16 The booking form shall also be treated as an application by each listed person for membership of the club. Membership of the club is compulsory and is subject to a charge of 20p per person which is included in the tariff price.
17 The booking is made on the understanding that the holiday home or pitch will be available on the date stated. Should this not be possible through circumstances beyond the control of the management (for example fire, flood or damage) we cannot guarantee to provide alternative accommodation, in which case your balance will be refunded in full, but you will have no further claim against the park or any letting agent.
18 The management reserves the right to withdraw or alter amenities or facilities or any part of the programme of activities as either advertised or previously available.
19 Your enjoyment is important to us and any shortcomings must be notified to the management immediately so that they can be rectified for you. We cannot accept responsibility for any shortcomings not notified to us. We cannot consider any claims of shortcomings after you have left the park.
20 Any personal belongings left behind which have to be returned to you by post will be subject to a minimum £5 charge.
21 Casual bookings can be accepted subject to availability. For holiday homes the nightly rate will be ¼ of the weekly tariff price or ¾ for a 3 or 4 night break. Overnight casual campers are welcome, subject to availability. You may stay as long as you like.
22 Camping pitches are one tent or touring caravan and one car or one motor caravan. Extra tents and vehicles are chargeable. Camping pitches include up to five people, extras are chargeable. There are no reductions for small units which occupy part pitches. If accommodation and vehicles will not fit on one pitch you will be required to take two. You are requested to vacate your pitch or book an extra night(s), subject to availability, by 9.30am on the day of departure.
23 The money back guarantee is only applicable to bookings made directly with Coast View Holiday Park. If you cancel on arrival at the park, then the whole of your balance will be refunded. The deposit and cancellation premium are non refundable.
24 During low season, opening times of facilities may vary.
25 If you cancel your holiday before your balance date and have paid the £15 per week cancellation insurance, this will relieve you, as the person making the booking, of the responsibility for payment of the balance and half your deposit will be refunded. If you cancel after we have received your balance, the whole of your balance will be refunded. All cancellations must be received in writing and should be accompanied medical, redundancy notices etc. The decisionof the management is final.
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